Travelo Vietnam is committed to protecting your privacy. We provide this notice to explain our online information practices and the choices you can make about the way information is collected and used. We will only use the information we collect for the purposes of enhancing your Travelo Vietnam experience and providing you with a more personalized Tour-planning process. At no time will we sell, trade, or rent your personal information to third parties.
1. INFORMATION REQUIRED
There will be times when we will ask you for personal information. In order to ensure the integrity of your personal information, all of your data is stored in our secure databases.
At various points throughout this site, you may choose to sign up for a subscription only to Travelo Vietnam newsletters. Membership is not necessary to only receive Travelo Vietnam newsletters. However, membership includes a newsletter subscription as well as other benefits. In order to sign up only to receive newsletters from Travelo Vietnam you will be asked to provide your e-mail address. You may, at any time, decline to receive these e-mail newsletters by replying to any e-mail with ‘REMOVE’ in the subject line.
3. RESERVATION REQUESTS
Travellers can request that Travelo Vietnam reserves a Tour for them by submitting a Reservation Request. For the Reservation Request, Travelo Vietnam will require that you submit information including name, e-mail address, telephone number, postal code, country, gender, preferred departure and return dates, -and number of adults traveling to join Travelo Vietnam and efficiently process your request. You may also choose to provide optional information such as street address, city, state or province, age range, preferred contact method, number of children traveling, child age ranges, and any notes. This additional information allows you to provide more specific information on The Tour that you are requesting and will allow us to reach you via mail in the event that we cannot reach you via phone or e-mail. Use of this service is completely voluntary and you therefore have a choice whether or not to join Travelo Vietnam and disclose this information.
4.CUSTOMIZED TRIP REQUEST
Travellers can request that Travelo Vietnam creates a custom Tour for them by submitting a Custom Tour Request. Travelo Vietnam will require that you submit information including name, e-mail address, telephone number, zip or postal code, country, gender, destination, price range, preferred departure date, preferred departure city, preferred return date, preferred return city, number of adults traveling, and what features you want to include and/or avoid in order to join Travelo Vietnam and efficiently process your request. You may also choose to provide optional information such as street address, city, state or province, age range, preferred contact method, Tour activities, number of children traveling, child age ranges, and physical difficulty preferences. This additional information allows you to provide more specific information on The Tour that you are requesting and will allow us to reach you via mail in the event that we cannot reach you via phone or e-mail. Use of this service is completely voluntary and you therefore have a choice whether or not to join Travelo Vietnam and disclose this information.
5. QUESTIONS TO ADVENTURE EXPERT
Travelo Vietnam visitors can request that Travelo Vietnam contacts them via e-mail regarding a specific travel question submitted online. In this case, Travelo Vietnam will request your e-mail address so that we may reach you quickly and easily. Use of this service is completely voluntary and you therefore have a choice whether or not to disclose this information.
6. ONLINE SURVEYS
We value opinions and comments from Travelo Vietnam clients, and you may have the opportunity to give us your feedback through online surveys. In conducting these surveys, we may ask for your name, address, or e-mail address so that we can appropriately identify you. Survey information collected will be aggregated and used to make improvements to the site and to improve Travelo Vietnam service and general offerings. Participation in these surveys is completely voluntary and you therefore have a choice whether or not to disclose this information.
7. SEND THIS PAGE TO A FRIEND
Visitors can choose to request that an Travelo Vietnam web site page be sent to another person. When you elect to do this, you will be required to enter your e-mail address, the receiver’s e-mail address and text of the message that will go to the receiver. This will generate a preformatted e-mail message that will go from you to the receiver’s e-mail box with your message embedded in the text of the e-mail. Send This Page to a Friend is completely voluntary and you therefore have a choice whether or not to disclose this information.
8. NOTIFICATION OF CHANGES
9. CHILDREN CASE.
1. Do children receive discounted rates ?
Yes, we are a friendly children company, children enjoy discount from us. under 2 year olds free of charge 2-6 year olds: 50% of adult price 7-12 year olds: 75% of adult price
2. Do children under 12 years old can stay in the same room with their parents?
Generally children under 12 years of age stay for free in their parent’s room using the existing bedding. The age requirement differs depending on the specific hotel’s policy. The general policy concerning the charging of room an breakfast charges for children traveling together with their parents or family is as follows. Children more than 12 years of age: Any child this age is considered an adult by the travel industry. Normal charges will apply both for the room and the breakfast. Free baby cot are only suitable for children under 2 year olds upon request.
Payment & Refund
These terms and conditions constitute an agreement between you and Travelo Vietnam. By using the site you accept these terms and conditions. The terms and conditions are subject to change at any time, and it is your responsibility to check these terms and conditions regularly in case there are any changes. Continuing to use the site after a change has been made is your acceptance of those changes.
In these Terms & Conditions, The word “Company” refers to Travelo Vietnam. “Customer” means you and the Customer ‘s means your, the person who agrees to buy the tour and/or any person on whose behalf you agree to purchase the package tours, day trips, flights, car rental and other travel services provided by Travelo Vietnam.
1/ Prices :
All rates shown on the website for tours, flights, train tickets, hotels and car rental are quoted in US dollars. Our team updates the rates according to the season and subject to availability. There will be special promotions during certain months of the year. Our sale consultants will advise The Customer of these promotions (if any) at the time of your request.
2/ Booking services with Travelo Vietnam :
Bookings can be made to our office by email: [email protected] or by fax (+84-4) . We will reply to your enquiry within 12 hours. The booking will be processed as soon as we have received The Customer‘s confirmation and payment deposit as per instructions.
3/ Deposit :
We require a payment deposit of 30% for package tours, day trips, cruises, car rental and other travel services to secure your booking.
Notes: We require full payment for all flights, train tickets, invitation letters (for visa approval at the airport) and hotel reservations in order to issue pre-paid vouchers for your services.
4/ Full payment :
Full payment shall be received no later than 30 days prior to your arrival, or if the booking is made within 30 days of your arrival, full payment must be made upon the acknowledgement of your confirmation.
All payments shall be made either by telegraphic transfer ( Bank wire ) to our company account:
- Company’s name:
- Bank accounts:
- SWIFT CODE:
Notes: In the meantime, we also accept payment by Western Union, Credit Card Authorization or through our Paypal account. Our clients will be informed of the most convenient payment method by our sales consultants to save time and money.
5/ Vouchers :
Travelo Vietnam will issue the official vouchers and invoices to you as soon as the booked trip is confirmed and payment is completed. A service voucher will be sent by email / fax or regular mail depending on your wishes.
6/ Refund of Unused Services
No refunds or exchanges can be made in respect of accommodation, meals, sightseeing tours, transport or any other services which are included in the Tour price but not utilized by the Tour member.
7/ Changes made by The Customer
In case The Customer has to change the confirmed itinerary for certain reasons, we are happy to assist subject to the following fees and conditions:
- Domestic airfare: Minimum US$20/person plus the airlines fee.
- International airfare: Minimum US$30/person plus the airlines fee
- Domestic land arrangement: Minimum 40/person plus the supplier’s fee.
- International land arrangement: Minimum US$40/person plus supplier’s fee.
Where travel documents and tickets have been issued, your changes can be only made subject to the availability of the airlines and the supplier’s conditions at that time. Kindly be advised that you may not be allowed to change the outbound date of departure on most discounted airfares. Please note, most discounted domestic airfares and air reservations for groups do not allow changes to be made to the date of departure for any pre-booked flights. Accommodation and cruises cannot be changed and revised within 2 working days prior to departure.
8/ Changes made by the Suppliers/Travelo Vietnam
Regrettably, amendments may sometimes be necessary and errors occasionally happen. We reserve the right to make changes or correct errors at any time both before and after our confirmation. Flight timings, aircraft types and routings, train schedules and cruises are subject to change for operational and technical reasons. If changes need to be made to your itinerary, we will inform you as soon as it is reasonably possible.
9/ Cancellation made by The Customer
For certain reasons, if The Customer has to cancel his booked tour/travel services with Travelo Vietnam, we will obviously be sorry not to be able to serve you and will accept the cancellation subject to the cancellation fees and conditions as listed below:
- more than 45 days prior to your departure day : No charge
- between 30 and 44 days prior : deposit is forfeited
- between 11 and 20 days prior : 30% of the tour price is charged
- between 6 and 10 days prior : 50% of the tour price is charged
- 5 days prior : 100% of tour price is charged
10/ Force Majeure
If as a consequence of “Force Majeure” (as defined below), Travelo Vietnam is obliged to curtail, alter, extend or cancel the Tour, you shall not be at liberty to maintain a claim for compensation or otherwise for any loss arising as a consequence of said curtailment, alteration, extension or cancellation of the Tour.
“Force Majeur” means Acts of God, natural disasters, adverse weather conditions, fire or other destruction of any vessel, craft or vehicle to be used in connection with a holiday, destruction or damage to holiday accommodation, riots, acts of war, civil commotion, exercise of legislative or government action, municipal or military or other authority, strikes, industrial action, requisition of equipment, mechanical breakdown, shortage of fuel, insolvency or default of any carrier or service connected with the Tour, fraud perpetrated against Travelo Vietnam.
11/ Travel Documentations
All Customers must be in possession of a valid passport and necessary visas or permits at the commencement of travel. All such documentation is the sole responsibility of the client. Your travel advisor may assist you in applying for the necessary travel documentation upon request. Travelo Vietnam accepts no responsibility or liability whatsoever for the failure of clients to obtain appropriate documentation.
Since our package tours, day trips and other travel services DO NOT INCLUDE TRAVEL INSURANCE you are required to obtain your own full travel insurance. It is your responsibility to read your insurance policy before you travel and ensure that the insurance scheme provides you with the requisite level of cover.
13/ Luggage Allowance
In accordance with the regulations of Vietnam Airlines, the free baggage allowance within Vietnam is 20 kg for economy class and 40 kg for business class, plus limited carry-on luggage. Excess baggage charges are the sole responsibility of the client. Regulations within Vietnam specify that all suitcases must have a locking device attached. Failure to follow this regulation may result in refusal by airport staff to load suitcases onto the aircraft.
Travelo Vietnam is not responsible for any loss, injury or damage sustained by Customers. Additional expenses incurred due to delays, accidents, natural disaster, political actions and unrest must be borne by Customers.
15/ Complaints :
If you have a problem during your trip, it is a legal requirement that you bring it to the attention of the relevant suppliers (e.g. hotelier or airline) as soon as possible. We hope that any complaint which you may have can be handled amicably and efficiently. Our Operations staff are empowered to deal with complaints on the spot. However, where a complaint is not dealt with to the Customers’ satisfaction, Travelo Vietnam management can be reached at any time. You can contact our General Director by email at [email protected] or on our Customer Hotline: +84 (24 / 7) for a quick response.