Travelo Vietnam(T.L.V), Vietnam Package Tours, Adventure in Vietnam, Trekking, Cycling, Multi-activity Tours, Family HolidaysTravelo Vietnam(T.L.V), Vietnam Package Tours, Adventure in Vietnam, Trekking, Cycling, Multi-activity Tours, Family Holidays
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Terms & Conditions

You are advised to read these terms and conditions of use carefully before using this site. Your use of this site is expressly conditioned on your acceptance of the following terms and conditions and any other law or regulation that applies to the site. By using this site and registering with us, you agree to be bound by the following terms and conditions. If you do not agree with any part of the following terms and conditions, please do not use this site. Terms and conditions may be revised at any time by updating this posting.

1. OWNERSHIP
a. All materials used and displayed on this site, including but not limited to text, software, graphics, icons, illustrations, artwork, names, logos, trademarks and service marks are the property of Travelo Vietnam Tours and its licensees and license, and are protected by trademark and other laws.
b. You are not permitted to modify, reproduce, republish, disseminate, distribute, sell, transfer, or modify any part of this site without the permission of Travelo Vietnam Tours and/or its licensees and licensors.

2. UNDERTAKINGS
a. You represent that you are of sufficient legal age to enter into this agreement and use this site in accordance with all the terms and conditions herein. You understand that you are financially responsible for all uses of this site by you and those using your login information.
b. You are responsible for maintaining the confidentiality of the account and password and fully responsible for all bookings and activities occurred under your account or password. You shall immediately notify Travelo Vietnam Tours of any unauthorized use of your account or password or any other breach of security. You are advised to change your password regularly as a precaution.
c. You must provide full and accurate information (including but not limited to names, passport numbers, age gender, occupation, addresses, telephone numbers and e-mail addresses) when accessing this site and/or when making any online travel reservations.
d. You are to honor your online reservations made through this site and remit to Travelo Vietnam Tours all charges for all services and products booked; payment terms will be by credit card. You are also liable for any surcharges, cancellation of bookings, unauthorized bookings made by yourself or on behalf of unregistered person (s).
e. You must pay in full for all online reservations for any travel service or product prior to consumption.
f. You agree to use this site to make legitimate reservations or purchases for you or for another person for whom you are legally authorized to act. You are prohibited to use this site for any other purposes, including without limitation, to make any speculative, false or fraudulent reservation or any reservation in anticipation of demand.
g. You are not to copy, reproduce, republish, upload, download, store, sell, post, transmit, broadcast, circulate, distribute, display, create derivative works from or in any way exploit the content of this site without the permission of Travelo Vietnam Tours . You are permitted to print extracts of the materials presented on this site on a single computer for your personal, non-commercial use only.
h. Unauthorized use of this site and/or the materials contained on this site may violate applicable copyright, trademark or other intellectual property, laws or other laws. You must retain all copyright and trademark notices, including any other proprietary notices, contained in the materials. The use of such materials on any other web site or in any environment of networked computers is prohibited. You are prohibited from posting or transmitting any unlawful, threatening, libelous, defamatory, obscene, indecent, inflammatory, pornographic or profane material or any material that could constitute or encourage conduct that would be considered a criminal offence, give rise to civil liability, or otherwise violate any law.

3. DISCLAIMER AND LIMITATIONS
a. All products and/or services offered for sale and/or reservation on this site are subject to availability; acceptance, confirmation, denial, cancellation and/or postponement of such product and/or service is solely at the discretion of the product supplier.  Travelo Vietnam Tours shall not be liable for any claims against overbooking, misinformation or mishandling of reservations by suppliers, and/or any other dissatisfaction or complaint relating to the quality of the products and/or services provided by the supplier or otherwise howsoever. In the event of mishandling, misinformation or overbooking by a supplier, or any dissatisfaction or complaint aforesaid, you should take up the matter directly with the supplier who are under an obligation to deal with such matters in accordance with Travelo Vietnam Tours policies.
b. Travelo Vietnam has taken all reasonable steps to ensure that this site is error free and virus free. However, Travelo Vietnam does not warrant and cannot warrant that the use of this site will be uninterrupted, error free or virus free.
c. Save for Travelo Vietnam willful default and gross negligence, Travelo Vietnam shall not be liable for any injury, loss, claim, damage of any kind (including but not limited to lost profits or lost savings), whether based in contract, tort, strict liability, or otherwise, which arises out of or is in any way connected with any use of this site or content found herein, any failure or delay (including but not limited to the use of or inability to use any component of this site for reservations), or the performance or non-performance by Travelo Vietnam or any third party suppliers, even if such party has been advised of the possibility of such damages, or for any other party. If, notwithstanding the foregoing Travelo Vietnam should be liable for any loss or damage which arises out of or is in any way connected with any of the above described functions or use of this site or its content, the liability of Travelo Vietnam shall in no event exceed, in aggregate, the total price of the reservation (s) with respect to which liability is found. In its sole discretion, in addition to any other rights or remedies available to Travelo Vietnam and without any liability whatsoever, Travelo Vietnam at any time and without notice may terminate or restrict your access to any component of this site.
d. Travelo Vietnam shall not be liable for failures or delays in performing its obligations arising from any cause beyond its control, including but not limited to acts of God, acts of civil or military authority, fires, strikes, lockouts or labour disputes, epidemics, governmental restrictions, wars, riots. Travelo Vietnam shall not be liable for any delay in performing or failure to perform obligations if the delay or failure results from such events or circumstances outside its reasonable control. Such delay or failure shall not constitute a breach on the part of Travelo Vietnam.

4. INDEMNITIES
You shall defend and indemnify Travelo Vietnam from and against all claims, demands, actions, proceedings, damages, liabilities, loss, expenses (including legal costs on a solicitor and client basis) which may be made against or suffered or incurred by Travelo Vietnam arising directly or indirectly from your use of this site, whether authorized or not authorized by you, with or without your knowledge; and/or any act, omission, misconduct, negligence or any breach of any of the terms and conditions contained herein on your part

5. LINKS
This site may contain hyperlinks to web sites operated by third parties. The inclusion of hyperlinks to any such web sites does not imply Travelo Vietnam ‘ endorsement of such web sites nor any association with their operators. Travelo Vietnam is not responsible for the contents of other web sites. Linking to any hyperlinked web sites is done at your own risk and subject to the specific terms and conditions (if any) of such hyperlinked sites. This Site also may contain advertisements by third parties. Unless otherwise specifically stated on this Site, we do not endorse or make any representation or warranty regarding the liability or quality or accuracy of any products or services featured in, or linked to any advertisements that appears on this Site.

6. AMENDMENTS
Travelo Vietnam shall have the right to amend these terms and conditions with or without notice at any time and your continued use of this site will be conditioned upon the terms and conditions in force at the time of your use. Such changes shall be effective upon posting of such terms on this site.

7. ADDITIONAL TERMS
Additional terms and conditions may apply to reservations, purchases of travel products and services and other uses of portions of this site. By agreeing with the terms and conditions contained herein, you also agree to abide such additional terms and conditions.

8. PARTNER SHIP  
The relationship between Travelo Vietnam and you will be that of independent contractors, and neither of us nor any of our respective officers, agents or employees will be held or construed to be partners, joint ventures, fiduciaries, employees or agents of the other.

9. GOVERNMENT LAW
a. These terms and conditions shall be governed by and construed in accordance with the laws of Vietnam.
b. The parties irrevocably agree that the courts of Vietnam are to have jurisdiction to settle any disputes which may arise out of or in connection with these terms and conditions and that, accordingly, any legal action or proceedings arising out of or in connection with this Agreement may be brought in those courts and each of the parties irrevocably and unconditionally submits to the non-exclusive jurisdiction of those courts.

10. ENTIRE AGREEMENT
These terms and conditions, together with those incorporated herein or referred to herein constitute the entire agreement between us relating to the subject matter hereof, and super cedes any prior understandings or agreements (whether oral or written) regarding the subject matter, and may not be amended or modified except in writing or by making such amendments or modifications available on this site.

Payment & Refund

These terms and conditions constitute an agreement between you and Travelo Vietnam. By using the site you accept these terms and conditions. The terms and conditions are subject to change at any time, and it is your responsibility to check these terms and conditions regularly in case there are any changes. Continuing to use the site after a change has been made is your acceptance of those changes.

In these Terms & Conditions, The word “Company” refers to Travelo Vietnam. “Customer” means you and the Customer ‘s means your, the person who agrees to buy the tour and/or any person on whose behalf you agree to purchase the package tours, day trips, flights, car rental and other travel services provided by Travelo Vietnam.

1/ Prices :
All rates shown on the website for tours, flights, train tickets, hotels and car rental are quoted in US dollars. Our team updates the rates according to the season and subject to availability. There will be special promotions during certain months of the year. Our sale consultants will advise The Customer of these promotions (if any) at the time of your request.

2/ Booking services with Travelo Vietnam :
Bookings can be made to our office by email: info@travelo.com.vn or by fax (+84-4) ………. We will reply to your enquiry within 12 hours. The booking will be processed as soon as we have received The Customer‘s confirmation and payment deposit as per instructions.

3/ Deposit :
We require a payment deposit of 25% for package tours, day trips, cruises, car rental and other travel services to secure your booking.

Notes: We require full payment for all flights, train tickets, invitation letters (for visa approval at the airport) and hotel reservations in order to issue pre-paid vouchers for your services.

4/ Full payment :
Full payment shall be received no later than 30 days prior to your arrival, or if the booking is made within 30 days of your arrival, full payment must be made upon the acknowledgement of your confirmation.

All payments shall be made either by telegraphic transfer ( Bank wire ) to our company account:

  • Company’s name:
  • Address:
  • Bank accounts:
  • Bank:
  • SWIFT CODE:

Notes: In the meantime, we also accept payment by Western Union, Credit Card Authorization or through our Paypal account. Our clients will be informed of the most convenient payment method by our sales consultants to save time and money.

5/ Vouchers :
Travelo Vietnam will issue the official vouchers and invoices to you as soon as the booked trip is confirmed and payment is completed. A service voucher will be sent by email / fax or regular mail depending on your wishes.

6/ Refund of Unused Services
No refunds or exchanges can be made in respect of accommodation, meals, sightseeing tours, transport or any other services which are included in the Tour price but not utilized by the Tour member.

7/ Changes made by The Customer
In case The Customer has to change the confirmed itinerary for certain reasons, we are happy to assist subject to the following fees and conditions:

  • Domestic airfare: Minimum US$20/person plus the airlines fee.
  • International airfare: Minimum US$30/person plus the airlines fee
  • Domestic land arrangement: Minimum 40/person plus the supplier’s fee.
  • International land arrangement: Minimum US$40/person plus supplier’s fee.

Where travel documents and tickets have been issued, your changes can be only made subject to the availability of the airlines and the supplier’s conditions at that time. Kindly be advised that you may not be allowed to change the outbound date of departure on most discounted airfares. Please note, most discounted domestic airfares and air reservations for groups do not allow changes to be made to the date of departure for any pre-booked flights. Accommodation and cruises cannot be changed and revised within 2 working days prior to departure.

8/ Changes made by the Suppliers/Travelo Vietnam
Regrettably, amendments may sometimes be necessary and errors occasionally happen. We reserve the right to make changes or correct errors at any time both before and after our confirmation. Flight timings, aircraft types and routings, train schedules and cruises are subject to change for operational and technical reasons. If changes need to be made to your itinerary, we will inform you as soon as it is reasonably possible.

9/ Cancellation made by The Customer
For certain reasons, if The Customer has to cancel his booked tour/travel services with Travelo Vietnam, we will obviously be sorry not to be able to serve you and will accept the cancellation subject to the cancellation fees and conditions as listed below:

30 days notice: No charge – money back guarantee.
29 to 15 days notice: 35% of total payment.
14 to 10 days notice: 70% of total payment.
9 days or less (including no shows): 100% of total payment.

10/ Force Majeure
If as a consequence of “Force Majeure” (as defined below), Travelo Vietnam is obliged to curtail, alter, extend or cancel the Tour, you shall not be at liberty to maintain a claim for compensation or otherwise for any loss arising as a consequence of said curtailment, alteration, extension or cancellation of the Tour.

“Force Majeur” means Acts of God, natural disasters, adverse weather conditions, fire or other destruction of any vessel, craft or vehicle to be used in connection with a holiday, destruction or damage to holiday accommodation, riots, acts of war, civil commotion, exercise of legislative or government action, municipal or military or other authority, strikes, industrial action, requisition of equipment, mechanical breakdown, shortage of fuel, insolvency or default of any carrier or service connected with the Tour, fraud perpetrated against Travelo Vietnam.

11/ Travel Documentations
All Customers must be in possession of a valid passport and necessary visas or permits at the commencement of travel. All such documentation is the sole responsibility of the client. Your travel advisor may assist you in applying for the necessary travel documentation upon request. Travelo Vietnam accepts no responsibility or liability whatsoever for the failure of clients to obtain appropriate documentation.

12/ Insurance
Since our package tours, day trips and other travel services DO NOT INCLUDE TRAVEL INSURANCE you are required to obtain your own full travel insurance. It is your responsibility to read your insurance policy before you travel and ensure that the insurance scheme provides you with the requisite level of cover.

13/ Luggage Allowance
In accordance with the regulations of Vietnam Airlines, the free baggage allowance within Vietnam is 20 kg for economy class and 40 kg for business class, plus limited carry-on luggage. Excess baggage charges are the sole responsibility of the client. Regulations within Vietnam specify that all suitcases must have a locking device attached. Failure to follow this regulation may result in refusal by airport staff to load suitcases onto the aircraft.

14/ Liability
Travelo Vietnam is not responsible for any loss, injury or damage sustained by Customers. Additional expenses incurred due to delays, accidents, natural disaster, political actions and unrest must be borne by Customers.

15/ Complaints :
If you have a problem during your trip, it is a legal requirement that you bring it to the attention of the relevant suppliers (e.g. hotelier or airline) as soon as possible. We hope that any complaint which you may have can be handled amicably and efficiently. Our Operations staff are empowered to deal with complaints on the spot. However, where a complaint is not dealt with to the Customers’ satisfaction, Travelo Vietnam management can be reached at any time. You can contact our General Director by email at info@travelo.com.vn or on our Customer Hotline: +84 915890923 (24 / 7) for a quick response.